Awera Privacy Policy
Effective date: 18 July 2026
Awera ("Awera", "we", "us") provides AI-powered video intelligence for managed sites such as residential communities and commercial buildings. The Awera service is operated by INSTADOCTR HEALTH TECHNOLOGIES PRIVATE LIMITED. This policy explains what information the Awera apps (including the Awera iOS app) and the Awera platform handle, and how.
Who the service is for
Awera is a business service. Your Awera account is created and managed by your site operator (for example, your building's management company), who is our customer. The cameras shown in Awera belong to and are operated by that site operator on their premises — not by Awera and not by you personally.
Information we collect
Account information. Name, email address, and role, provided when your site operator creates your account. Used to sign you in, control what you can see, and attribute actions (such as acknowledging an alert) in the operations log.
Camera video and derived data. Video from the site's cameras is processed by the Awera platform on behalf of the site operator to generate live views, alerts, short clips, and keyframes. The app displays this content; it does not record it to your device. Awera processes this data as a service provider to the site operator, who determines what is monitored and who has access.
Usage and diagnostic data. Standard technical logs (such as API requests and errors) needed to operate and secure the service. The app contains no advertising or third-party analytics SDKs and does not track you across other apps or websites.
Device access. The app does not access your phone's camera, microphone, photo library, contacts, or location. If you enable notifications, your device's push token is stored so we can deliver alerts.
How we use information
- To provide the service: authentication, live viewing, alerts, notifications, and operations tracking.
- To secure the service and prevent abuse.
- We do not sell personal information, use it for advertising, or share it with third parties except infrastructure providers needed to run the service (hosting, push delivery), under contractual confidentiality.
Storage, security, and retention
All communication between the app and the platform uses TLS (HTTPS, and encrypted WebRTC for live video). Your sign-in token is stored in the iOS Keychain on your device. Video-derived data (alerts, clips, keyframes) is retained according to the site operator's configuration and our operational limits, then deleted. Account data is retained while the account is active.
Your choices and rights
- Access, correction, or deletion of your account: contact your site operator, or email us at hello@awera.ai and we will process the request with them. Account deletion removes your credentials and personal identifiers from the platform.
- Questions about camera placement or what is monitored at your site are decided by your site operator — contact them directly.
- Depending on your jurisdiction, you may have additional statutory rights (for example under India's DPDP Act, the GDPR, or similar laws); we honor applicable requests made via the contacts above.
Children
Awera is not directed at children, and accounts are provisioned only to site staff and authorized adults.
Changes
We will post any material changes to this policy at this URL and update the effective date.
Contact
INSTADOCTR HEALTH TECHNOLOGIES PRIVATE LIMITED (Awera)
Email: hello@awera.ai
Website: awera.ai